When we can refund
We can usually refund a purchase if you were charged more than once for the same purchase, if a payment went through but the coins did not arrive and we cannot fix that, or if the service failed in a way that stopped you using what you paid for.
When we usually cannot
Coins that have already been used for a session are generally not refundable, nor are purchases where the service worked as described and you changed your mind. Where the law gives you a right to a refund, that right is not affected by this page.
How to request a refund
Email support[at]shaglechat.net as soon as you notice the problem and include:
- The date and approximate time of the purchase.
- The amount and the currency.
- The email used for the purchase, if any.
- A short description of what went wrong. Never send full card numbers.
What happens next
We will check the purchase and reply with a decision. Approved refunds go back to the original payment method, and how long they take to appear depends on your bank or payment provider. Our terms of service explain the rest of how payments work.