1. What this policy covers
This policy applies to shaglechat.net and the video, voice and text chat service behind it. It does not cover other sites you reach through links.
2. Information we collect
What we collect depends on how you use the service.
Information you provide
If you create an account or contact us, we handle details such as your email address and the content of your message. If you make a payment, our payment providers handle your payment details; we receive confirmation of the purchase, not your full card number.
Information from your use of the service
While you use the service we process your camera, microphone and text so that your conversation can reach the other person. We also collect technical information such as device type, browser, language, approximate location from your network address, and how you interact with pages, for example which pages you view and which buttons you press.
3. How we use information
We use information to run and secure the service, match users, process payments, prevent abuse and fraud, respond to reports and support requests, measure how the site is used and improve it, and meet legal obligations. We do not sell your personal information.
4. Analytics, cookies and similar tools
We use Google Analytics 4 to understand how visitors use the site, for example which pages they visit and where they leave. This uses cookies and similar identifiers. The cookie policy explains the types we use and how to control them.
5. Who we share information with
We share information with service providers that help us run the service (such as hosting, analytics, payments and customer support), when required by law or to protect safety and rights, and in connection with a business transfer. We require providers to protect your information and to use it only for the services they provide to us.
6. How long we keep information
We keep information for as long as it is needed for the purposes in this policy, then delete or anonymise it. Some records, such as payment records and safety reports, may be kept longer where the law requires it or to protect users.
7. Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict some uses, and withdraw consent. To make a request, write to support[at]shaglechat.net. You can also control cookies in your browser.
8. Security
We use reasonable technical and organisational measures to protect information. No system is perfectly secure, so please protect your own account and device and do not share sensitive details during a chat.
9. Children
ShagleChat is not intended for children, and we do not knowingly collect information from them. If you believe a child has used the service, please contact us and we will act on it.
10. Changes and contact
We may update this policy and will change the date at the top when we do. Questions? Write to support[at]shaglechat.net or use the contact page.