How to reach us
Email support[at]shaglechat.net (replace [at] with @). We wrote it this way so automated scrapers do not fill the inbox with spam.
We read every message. Some questions need a closer look at your account, so a first reply may ask for a detail or two. The more specific you are, the faster it goes.
What to include
Depending on what you are writing about, this helps:
A technical problem
Your device, browser, and what you saw. A screenshot of the error is ideal.
A payment question
The date, the amount and the email used. Never send full card numbers. The refund policy explains what we can reverse.
A safety report
Roughly when it happened and what was said or shown. You can also Block and Report during the call. See safety and help.
Before you write
Many answers are already written down. How ShagleChat works covers camera and sound problems, and the community guidelines explain what we act on. If you just want to tell us what you like or hate, send it anyway. We use that.